The team was using a product that was an amalgamation of many ideas and solutions, therefore none of them worked efficiently.

They didn't understand why their incorporation of modern features and tools still didn't yeild a usable product.

I established a meeting cadence for user research in order to vet some solutions the team had already considered and come up with new ones.

I also designed a unique search bar including various different ways to search per user preferences.

I conducted mostly interview sessions with a group of employee volunteers along with "homework" where I wanted the users to document, in complete honesty, their daily experiences with the site over a short period of days.

After receiving these results, I designed a custom search bar that also employed sorting and filters. These features were important to the users as there were many names, positions, and departments to search through.

The users reacted to this design very well and verbally praised the simplification saying "This is exactly how I use this tool. Thank you for making it easier and faster".

The users expressed that they were excited to see what we brought to them in the following weeks and that they appreciated having a regular forum to discuss issues like this with the development team. The newly laid out website was successful with both the internal teams and the local community. Both appreciated the new color palette, layout, and menu redesign and the goal of the project was ultimately achieved. Once the stakeholders and users saw this new carti in action, it quickly became the preferred method for processing speciality user orders. The users who'd stated they would prefer the old layout and method quickly became adapted to the new, more user-centric solution.

The goal of this specific design solution was to identify why users were creating work-arounds and mitigate those design hangups.

Most projects had pain points surrounding implementation of new software or needing to update an outdated process.

Each of these efforts were monitored by business stakeholders who provided guidance and contacts for research purposes.

Most of these efforts were completed with the assistance of a business analyst (BA).

I provided user-based qualitative and quantitative research and analysis in the form of a single report per effort completed.

These reports included professional level writing along with graphics and charts to help convey user experience and ROI.

Subject matter expert (SME) interviews will provide a comprehensive understanding of the current landscape of the problem space.

Usability testing is conducted as available by visiting various hospital sites and observing users conducting their daily tasks and documenting results.

These reports conclude with a single recommendation for the forward movement of the effort. For my part, I advocate for the recommendation that conveys the current user experience in the most truthful light and illuminates a path forward that also includes a direct correlation to ROI.